Required skills

communication skills to liaise with clients on technical and operational matters and raise OHS issues

literacy skills to interpret technical documentation and standards and incorporate technical language into written tasks including report on recommendation to rectify fault

numeracy skills to interpret technical data such as specifications of equipment operations

problem solving skills to apply methodology in fault diagnosis

research skills to access technical information and sources to assist fault identification

safety awareness skills to

apply precautions and required action to minimise control or eliminate hazards that may exist during work activities

select and use required personal protective equipment conforming to industry and OHS standards

work systematically with required attention to detail without injury to self or others or damage to goods or equipment

technical skills to select and use appropriate methods for fault identification and rectification

Required knowledge

faultfinding techniques and test equipment

safety requirements and standards

various clients workplace environment and practices

various types of networks and equipment

various types of networks and equipment faults and rectification

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the ability to

identify different faults

establish context and background information and determine and rank likely causes of fault

obtain suitable tools and equipment and apply simple checks tests and faultfinding methodology

apply recommended means to rectify fault

comply with all related OHS requirements and work practices

Context of and specific resources for assessment

Assessment must ensure

site where fault identification and resolution may be conducted

use of test and related equipment currently used in industry

relevant technical specifications and requirements for telecommunications networks

regulatory and siterelated documentation

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit

direct observation of the candidate locating and rectifying faults following OHS requirements

oral or written questioning to assess knowledge of types of faults and implications

evaluation of written reports prepared by the candidate outlining test result interpretation fault rectification and recommendations

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector workplaces and job role is recommended for example

ICTOPNA Install and test a dense wavelength division multiplexer system

ICTOPN4115A Install and test a dense wavelength division multiplexer system

ICTTENA Install configuration programs on PC based customer equipment

ICTTEN4051A Install configuration programs on PC based customer equipment

ICTTENA Install configure and test an internet protocol network

ICTTEN4198A Install, configure and test an internet protocol network

ICTTENA Install configure and test a router

ICTTEN4199A Install, configure and test a router.

Aboriginal people and other people from a nonEnglish speaking background may have second language issues

Access must be provided to appropriate learning and assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the oral communication skill level and language and literacy capacity of the candidate and the work being performed

In all cases where practical assessment is used it will be combined with targeted questioning to assess required knowledge Questioning techniques should not require language literacy and numeracy skills beyond those required in this unit of competency

Where applicable physical resources should include equipment modified for people with special needs

Relevant legislation, OHS, codes, regulations and standards may include:

Hazards may include:

Nature of fault may include:

Customer may include:

Testing tools and equipment may include:

Personal protective equipment may include:

Appropriate test may include:

Type of fault may include: